This past weekend I brought you the story that several US S6 Edge units are still coming scratched fresh out of the box. I actually received 3 brand new replacements from Best Buy, all with scratched screens, you can read about my findings (with pictures) in that article. It seems that keeping your Galaxy S6 Edge screen perfect is quite a lofty goal, yesterday reports surfaced on XDA and SamMobile that the S6 Edge Clear View Cover is scratching the screen for several users. I read some of these reports firsthand through comments on my Youtube video unboxing and review of the S6 Edge Clear View Cover. Many users warned in the comments not to buy the case because of the scratching issue.
I personally used my S6 Edge Clear View cover for 3-4 days after unboxing it, and I didn’t notice any additional scratching on my phone. Of course, considering my phone had tiny hairline scratches from the beginning, it could be that some of these additional small scratches came from the Clear View cover. Some of the Photos on XDA show scratching from the cover that is quite a bit deeper than the scratches I observed on my original phone or replacements from Best Buy. It appears the scratching from the cover happens because of dust getting trapped under the case and then scuffing the screen.
All of these scratching issues with Samsung’s new S6 Edge are really unacceptable, and so far I’ve yet to see Samsung customer service take any responsibility for replacing anyone’s phone. When I called about my scratching issue they blew it off and referred me to Verizon and Best Buy. I plan to get my hands on one of the gold Verizon S6 Edge units soon so that I can see if the gold version has the same scratches out of the box as I found with the black sapphire and pearl white units at Best Buy. Once I get a perfect screen out of the box, I now know that I also can’t use my $60 Clear View case on my S6 Edge, if I want my screen to remain unscratched.
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